Refund Policy

1. The 30-day guarantee

We want you to feel confident giving Librancy a try. If, within 30 days of your purchase, you decide it isn't the right fit for your child, you can request a full refund of what you paid for that purchase. You don't need to justify your decision.

2. How to request a refund

It's simple:

• Email hello@librancy.com from the email on your account, or message us on WhatsApp, within 30 days of your purchase.
• Tell us the name on the account and, if you have it, your order or receipt reference.
• That's it — we'll confirm and process it.

We may ask one or two friendly questions to see if there's something simple we can fix (a login issue, a lesson that didn't play). But fixing it is never a condition of your refund — if you want your money back, you'll get it.

3. How refunds are processed

Approved refunds are returned to your original payment method through our payment provider, Paystack. Once we process a refund on our side, it typically takes a few business days for your bank or card provider to complete it — the exact timing depends on them, not on us. When we refund a purchase, access to that course ends.

4. Instalment plans

If you paid using an instalment option, a refund within the 30-day window covers the amount you have actually paid so far, and your remaining instalments are cancelled along with access to the course.

5. A few fair exceptions

The guarantee is genuine, and we only ask for common-sense fairness in return. We may decline a refund where:

• The 30-day window has passed (see below).
• There is clear evidence of abuse — for example, downloading or copying course content, sharing account access outside your household, or repeatedly buying and refunding to access content for free.

These exceptions exist to protect a policy we want to keep generous for honest families.

6. After the 30 days

After 30 days we generally don't offer refunds, because you've had a full month to explore the courses. But we're reasonable people — if something has genuinely gone wrong, email us at hello@librancy.com and we'll look at it fairly. This policy doesn't take away any refund or consumer rights you may have under the law that applies to you.